Support

All customer support is provided exclusively through the ticket system in the client panel.

Tickets only

All support is handled exclusively through tickets in the client panel. After you pay an invoice you can sign in, open Support, and write a ticket. There is no public chat channel for customer support.

How to open a ticket

1. Sign in to the panel.
2. Open Support.
3. Write a subject and body. Include the invoice code or server IP.

Details: how to open a support ticket.

What tickets are for

Provisioning, rDNS, invoice txid binding, stuck server actions, billing credits. Third-party abuse reports use abuse@. Security reports use security@.

All support is handled exclusively through tickets in the client panel.