Refund and Cancellation Policy

Refund requests go through a ticket in the client panel. Approved refunds are processed within 48 hours.

Service is prepaid. You may cancel anytime from the panel or by ticket. Unused prepaid time after a cancellation you initiate is credited to the account balance by default; on-chain refunds are not automatic unless the ticket is approved.

SLA service credits for confirmed downtime are the exclusive remedy for availability misses. Credits apply to future invoices on the same account.

Wrong-network or wrong-asset sends are not recoverable. Underpayments can be completed on the same invoice or via a panel ticket with the txid.